Electric Park: No refund but a discount on next year’s event

Electric Park: No refund but a discount on next year’s event

However, they are being offered a discount on tickets for next year’s event.

Laid Blak cancelled days ahead of the festival at Howard Davis Park following the death of a family member. The Kooks cancelled just minutes before they were due on stage after the lead singer suffered a serious back injury.

In a statement, the Electric Park organisers said: ‘Notwithstanding our terms and conditions and our legal rights, we have had preliminary discussions with our insurance company regarding Ep 2019.

‘The position that our insurance company has unfortunately taken is that, in line with industry practice, refunds are not available for support artists cancelling (regardless of their status) and that they are not willing to underwrite any refunds in this instance.

‘Although Jersey is not part of the UK, this is the position in the UK, and like, household insurance, we can only purchase policies that are commercially available. We are not aware of any festivals in the UK that have offered refunds whereby the headliner has performed.

‘However, we are very sympathetic to everyone and feel morally obliged to our customers to offer something. After careful consideration and taking into account the commercial viability of Ep continuing, we are proposing to offer all of those that purchased full price tickets the opportunity to register for a once only 25% reduction off your Ep 2020 tickets.

‘This will be subject to the usual terms and conditions. We appreciate that this may not satisfy all of you, especially those of you that we have since discovered only purchased the tickets because of a support act, but Ep is simply not in a position to refund the tickets here. Having said that, we will see what we can do in the future for those of you that are fans of The Kooks.

‘In order to apply for this one-off reduction, please email EP2020@rockit.je to register for this offer before 28 September 2019. This is not an obligation to purchase on your part but merely the right to benefit from this reduction.

‘We are pleased to note that the majority of you viewed Ep 2019 as an incredible event and agree with us that it was a stunning show by the headliner Deadmau5 playing for 2 and 1/2 hours, with a sensational hit packed set by 10cc, and Tadhg Daly was an excellent opener. Ep 2019 was always about the headliner, Deadmau5, and the audience witnessed a most exhilarating display of music and lights.

‘We hope to see you all at Ep 2020 and thank you for your support and understanding.’

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