Ferry refunds cause confusion

Ferry refunds cause confusion

Customers have been advised by reservations staff not to book onto the boat until after the meeting being held in France today, when the company’s future is due to be decided.A customer who rang to book a trip to France yesterday said he was asked when he wanted to travel, and was then informed he would be better off to ‘hold off for the moment’.

And one couple who rang the company after booking a trip to France in December were told that no guarantee could be given that Emeraude would still be operational then and that money they had already paid could disappear along with the company.

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