ISLANDERS have ten days left to provide feedback on proposed changes to the Financial Services Ombudsman’s powers over pension-related complaints.
A consultation is under way as part of the government’s attempt to strengthen protection for consumers’ rights by developing a new legislative and regulatory framework for Jersey’s pension market.
It is hoped the proposed changes – which include bringing complaints about any Jersey occupational pension scheme into the scope of the Ombudsman – would improve the service provided to consumers regarding their arrangements.
Assistant Chief Minister Elaine Millar said: ‘Giving consumers access to a free and independent complaints resolution authority will ensure there are consistent standards of delivery across the market, ensure a better service for members, and enhance our Island’s reputation as an international finance sector.
‘As an island, we are proud of our pension industry and our public sector’s reputation for first-rate service delivery of members’ pension arrangements, and we are committed to ensuring this deserved reputation is maintained; the Office of the Financial Ombudsman will be key to delivering this.’
Islanders have until 23 February to submit their views on the proposals via the gov.je website.